The process of creating professional technical product information like technical documentation, sales documents, help systems, maintenance instructions, price lists, catalogs, etc. is highly complex and has tremendous potential for savings. A multitude of challenges like managing versions, product variations and multiple languages, complying with legal requirements, publication in various forms of print and online media make professional management essential. In many cases, several levels of approvals and changes must be integrated into the process.
In the face of these complex challenges, our more than 25 years of experience coupled with industry-leading software, notably the SCHEMA ST4 editing system, can lighten the burden. Our solutions focus on three areas:
- Create relates to the start of the process, covering the planning, structuring, and standardizing of product information and the modular creation in an editing system.
- The core elements of step two, Manage, are the modularization of content and the single source publishing method as well as the powerful SCHEMA ST4 editing system.
- Finally, exactly the right information must be conveyed to the right target group in the right format and via the right medium. This area is addressed by step three: Deliver.