For individualized support directly at your PC
Sometimes the best way to solve problems quickly is to get a direct "view" of the affected PC. This is where the Kaleidoscope Support Tool comes into play, a highly effective solution that lets us connect directly to your computer while sparing your IT department the hassle of remote access. The user is required to start a "customer module" and then enter a unique session number. In other words, the tool does not allow us to have unlimited remote access. Instead, we are granted on-demand access only when desired by both sides.
More information about the security of this tool is available from the FastViewer Website: http://www.fastviewer.com.